At Goodday Matrimony, we are committed to providing you with the best experience possible. However, we understand that there may be circumstances in which you need to request a refund. Please review our refund policy below for more details:
1. General Refund Policy
Once a payment is made for a subscription or any premium services, it is generally non-refundable. This applies to all users who choose to upgrade to any paid membership plan on Goodday Matrimony. By purchasing a subscription or service, you acknowledge and agree to this non-refundable policy.
2. Refund Eligibility Criteria
Refunds will only be considered in the following exceptional cases:
Duplicate Payments: If you are charged multiple times for the same service due to an error in the payment system, you are eligible for a refund for the duplicate charge.Account Suspension or Termination by Goodday Matrimony: If your account is suspended or terminated by Goodday Matrimony due to a technical error or violation of our Terms & Conditions, you may be eligible for a partial refund, based on the remaining duration of your subscription.
Service Not Delivered: If the paid service is not delivered or unavailable due to issues on our end, you may request a refund for the portion of the service that has not been provided.
3. Refund Request Process
To request a refund, you must contact our support team within 7 days from the date of the transaction. Please provide the following details in your refund request:
Your full name and registered email address
Payment details (transaction ID, payment method)
A brief explanation of why you are requesting a refund
You can reach our support team by:
Email: support@gooddaymatrimony.com
Once your refund request is received, we will review it and notify you of the decision within 7 business days. If approved, the refund will be processed through the same payment method used for the original transaction.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
Change of Mind: If you simply change your mind about the service or no longer wish to use the platform, refunds will not be issued.
User Misconduct: If your account is suspended or terminated due to violations of our Terms & Conditions, no refund will be provided.
Partial Use of Service: If you have already used a portion of the service (e.g., messaging other users, viewing matches, etc.), a refund will not be granted.
5. Processing Time
Approved refunds will be processed within 14 business days from the date of approval. The refunded amount will be credited back to the original payment method. Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
6. Changes to the Refund Policy
Goodday Matrimony reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for any updates.
7. Contact Us
For any inquiries or issues regarding refunds, please contact us at:
Email: support@gooddaymatrimony.com
Website: www.gooddaymatrimony.com
By using Goodday Matrimony, you acknowledge and agree to the terms outlined in this Refund Policy.
